Privacy policy

Last updated: October 10, 2026

This Privacy Policy describes how CraftMello (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit craftmello.com (the “Site”) or make a purchase from us.

1. Personal Information We Collect

When you visit the Site, we collect information about your device, your interaction with the Site, and the information needed to process your purchases:

  • Device information: browser version, IP address, time zone, cookie information, the pages and products you view, search terms, and how you interact with the Site.
  • Order information: name, billing address, shipping address, payment information, email address, and phone number.
  • Personalization content: the names, dates, text, and photos you provide so we can make your custom item.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, including: offering products for sale, producing your personalized items, processing payments, shipping and fulfilling your order, communicating with you about your order, and, where you have agreed, keeping you up to date on new products and offers.

Photos and personalization details you submit are used only to produce your order.

3. Sharing Personal Information

We share your personal information with service providers that help us run our store and fulfill your orders:

  • We use Shopify to power our online store. You can read how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • Payments are processed by Shopify Payments and its payment partners in line with PCI-DSS Level 1 security standards. We do not store your full card details.
  • Our production and shipping partners receive the details needed to make and deliver your order.
  • We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or otherwise protect our rights.

We do not sell your personal information.

4. Cookies and Advertising

We use cookies and similar technologies to keep the Site working, remember your cart, understand how the Site is used, and show you advertising we believe may interest you. You can control cookies through your browser settings.

5. Data Retention

When you place an order through the Site, we keep your order information for our records unless and until you ask us to delete it, subject to any legal obligations we have to retain it.

6. Your Rights

Depending on where you live (including the EEA, the UK, and U.S. states such as California), you may have the right to access the personal information we hold about you, to receive a copy of it, and to ask that it be corrected, updated, or deleted. To exercise these rights, contact us using the details below.

7. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The “Last updated” date above shows when it was last changed.

8. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@craftmello.com or by mail:

CraftMello
Email: support@craftmello.com
Website: craftmello.com
Address: 1926 Turner Dr, Houston, TX 77093, United States