Terms of service

Last updated: October 10, 2026

Overview

This website, craftmello.com, is operated by CraftMello. Throughout the site, the terms “we”, “us” and “our” refer to CraftMello. We offer this website, including all information, tools, and services available from it, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices stated here.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of these Terms will result in immediate termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.

Section 3 – Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only. Product photos are representative; colors may vary slightly depending on your screen settings.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part of it) at any time without notice.

Section 5 – Products and Personalization

Our products are made to order, and many are personalized. You are responsible for the accuracy of the names, dates, text, and photos you submit. By uploading photos or text, you confirm that you have the right to use them and that they do not infringe on the rights of any third party. We reserve the right to refuse personalization content that is offensive, unlawful, or infringes intellectual property. Returns and exchanges are handled only according to our Return & Refund Policy.

Section 6 – Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. See our Billing Terms & Conditions for details.

Section 7 – Governing Law

These Terms of Service and any separate agreements under which we provide services to you are governed by and construed in accordance with the laws of the State of Texas and the United States.

Section 8 – Changes to These Terms

We may update these Terms of Service at any time by posting changes on this page. Your continued use of the website after changes are posted means you accept those changes.

Section 9 – Contact Information

Questions about these Terms of Service should be sent to us at support@craftmello.com.

CraftMello
Email: support@craftmello.com
Website: craftmello.com
Address: 1926 Turner Dr, Houston, TX 77093, United States